Returns & Refunds
If there is a problem with your order, please contact Carousel-Music.com upon receipt through our website contact form or by email. You must obtain return approval before sending an item back. Return instructions will be provided upon approval.
Return deadline and condition
You have seven days after contacting us to return the product. Returned products must be unused and undamaged.
Nonreturnable items
Charts cannot be returned.
Shipping costs and fees
Customers pay return postage. Original shipping charges are not refunded. There is no restocking fee. If we provide a replacement, we pay the shipping cost of sending the replacement to you.
Refunds
Approved refunds are issued through PayPal within seven days of receiving the returned item.
